Zoom Webinar Training from Classicist on Vimeo.
Justin Kegley: (00:43:26) Something that I wanted to show is, I can click on this "More" menu over your name. And I can say "Disable talking," I can send a chat message directly to you, I can promote you back to panelist, I can rename you - I guess that's just like an easy device for me if I know, like, "Okay, that's so-and-so calling in from their personal account," I can rename them for my purposes. And I can also boot you from the meeting, here under "Remove."
So when we're running an event, and we have, let's say, a hundred people tuned in, there's going to be a hundred names here on the right.
There is an option where I can prevent people from changing their name. And with that option checked, there's really nothing that somebody who is tuning in to watch the webinar can do that can interrupt the webinar or otherwise make themselves a nuisance.
Again, just for the purpose of the recording, I'm just going to show people this menu item here: "Allow participants to rename themselves." So if I de-select that, and I deselect "Allow participants to unmute themselves," "Allow attendees to raise their hand" - basically, I've locked down everything. So there's really nothing that you, Edith, can do, unless I specifically give you the privilege to talk or promote you to panelist or anything.
All of that is just to make sure that there's really no feasible way that somebody could "Zoom-bomb" or otherwise be a nuisance. Just to lock it down and make sure that everything is just being broadcast in one direction.
Edith Platten: (00:45:00) Yeah, I see that. I see there's no chat. I can't do it. There's no - oh, I can do a Q & A.
Justin Kegley: (00:45:07) Yeah. So I'm going to promote you back to panelist, Edith.
Julie Benton: (00:45:14) She says she's been muted. She can't unmute herself.
Justin Kegley: (00:45:17) Hmm. So that is because - "Allow participants to unmute themselves." So Hannah, you should be able to unmute yourself now.
Hannah Simon: (00:45:28) Yeah, there we go.
Edith Platten: (00:45:29) Yeah, that's better. Yeah.
Hannah Simon: (00:45:31) That happened during the Francis webinar too. You can mute the panelists and lock that.
Justin Kegley: (00:45:43) What I don't know is whether - in the Zoom interface, whether the term "Participant" means panelists and attendees, or if it only means panelists.
Julie Benton: (00:45:54) Well, why don't we - we can try it out. If you want, I can be the -
Justin Kegley: (00:45:57) The guinea pig?
Julie Benton: (00:45:57) - demoted for the first time. Yeah. See how it goes.
Justin Kegley: (00:46:00) Alright, here we go.
Hannah Simon: (00:46:10) Okay.
Justin Kegley: (00:46:11) So, Julie, I just allowed you to talk so that we can kind of talk through this.
So, if I have this option disabled, so that you're not allowed to unmute yourself - Julie, you're still able to talk. But if I mute you - I guess I won't be able to hear - but Julie, you, you're probably not able to actually unmute yourself.
Okay. Julie, I've unmuted you now.
Julie Benton: (00:46:42) Yeah. It said - I tried clicking it and it said, "You can't unmute yourself because the host muted you."
Justin Kegley: (00:46:48) Okay. So we know that that is the case. Julie, if you choose to mute yourself -
Julie Benton: (00:46:54) Okay.
Justin Kegley: (00:46:55) - will it allow you to unmute yourself after that?
Julie Benton: (00:46:58) Let's find out.
No. So I muted myself, and then I couldn't unmute after that.
Justin Kegley: (00:47:14) So -
Hannah Simon: (00:47:15) I think that's what happened to me with the Francis thing. I had muted myself.
Justin Kegley: (00:47:19) Yeah.
Hannah Simon: (00:47:20) And then, because of some option that was chosen before it started -
Justin Kegley: (00:47:28) Yeah. I think the way to get around that is to just say "Mute participants upon entry," because that means that anybody who's joining as an attendee will - no, actually, I don't know.
Julie Benton: (00:47:45) Well, is there a way to - this might be a weird way to test this, but is there a host function that's, like, "mute everyone?"
Justin Kegley: (00:47:53) I can "Mute all."
Julie Benton: (00:47:55) Yeah if you mute all, and then click "Allow people to unmute themselves," and then see whether or not that equally affects the panelists and the attendees.
Justin Kegley: (00:48:11) So if you guys try to unmute yourselves, you're probably not able to, right?
Okay. Okay. So I've unmuted you again.
Maybe the way to do it, then, is to "Mute all." Edith, I think you're still muted. I just unmuted you.
Yeah, I did another test, and it wasn't permitting me.
Well, thank you for persisting with me through this. Because I'm trying to work out what the appropriate sequence is.
Maybe the way to do it, then, is for me as the host to say, "Mute all," and then to individually unmute.
Can I do that? Hang on.
Okay. I've unmuted, Edith, I've unmuted Hannah, I've unmuted Mollie. And I've re-enabled Julie as the attendee.
Julie Benton: (00:49:08) Right.
Justin Kegley: (00:49:08) Okay.
Julie Benton: (00:49:09) Yeah.
Hannah Simon: (00:49:11) I want to try - now if I unmute myself, but you've already allowed me to unmute it at some point, if it's -
Justin Kegley: (00:49:18) Well, if I - yeah, so Hannah can't.
Hannah Simon: (00:49:22) Okay. No, I can't. So it is like a retroactive function to do that. Once it's chosen -
Justin Kegley: (00:49:31) Yeah.
I feel like I'm overlooking something, because there really needs to be a function where the panelists can have the privilege of unmuting themselves, but the attendees can't chime in.
I feel like that's another great question that I'm going to have to make a note to look up later, because that is the problem that we encountered with Francis' lecture.
Julie Benton: (00:49:57) It's all happening too fast. Because I remember you telling me, you know, "Oh, just quickly let him unmute himself and then, you know, quickly reenable."
Justin Kegley: (00:50:05) Yeah. It seems like that's an oversight on Zoom's part.
Edith Platten: (00:50:10) Yeah, it does. Because if the panelists start muting themselves, and then they can't unmute, it causes issues.
Justin Kegley: (00:50:17) Right. And then you're waving at the camera - if your camera's on! If I've left the camera on.
Edith Platten: (00:50:24) If you've allowed us to have a voice and a picture.
Hannah Simon: (00:50:29) If we stop video, does that do the same thing - like, you can't reactivate your video?
Justin Kegley: (00:50:34) So if I - yeah, so I have that option disabled. So if you mute yourself, you won't be able to, but if you disable your video -
Hannah Simon: (00:50:41) Right.
Oh, I was able to redo my video.
Justin Kegley: (00:50:47) See, again - I feel like that really should be a feature in Zoom.
Oh, so there's a separate item here, "Allow panelists to start video," which I have checked right now, which allows you to start the video, but didn't - if I have this other option checked, it didn't allow you to unmute yourself.
Hmm. It seems like this is a problematic area for Zoom.
It seems like - and maybe I'm wrong about this and maybe I'll prove myself wrong when I look this up later - but it seems like the only way to do this is to say, "Allow participants to unmute themselves," and then just keep an eye on the attendee list, and if anybody chimes in, just mute them.
But again . . .
Edith Platten: (00:51:30) Yeah, that's - that's tricky. I'd be nervous about that, because you could just have anyone from shouting any old rubbish -
Justin Kegley: (00:51:35) Right.
Edith Platten: (00:51:36) - you know, midway through.
Justin Kegley: (00:51:37) Right.
Edith Platten: (00:51:38) I mean - what's the likelihood of that happening?
Justin Kegley: (00:51:42) It doesn't happen to us, because we've just been doing registration through the Classicist website. And for someone who really wanted to make a nuisance of themselves, they would have to go through registration, wait, and then do it.
But again, it doesn't mean that it's impossible, which is frustrating.
Hannah Simon: (00:51:58) I mean, I know I've watched a couple of livestreams where the participants are muted, and it doesn't even cross my mind to try to unmute myself.
Edith Platten: (00:52:09) No, no.
Hannah Simon: (00:52:10) Other people might, or maybe would want to, for some reason. But I think once you start watching it - I mean, I eat dinner and stuff too, while I watch these. So I'm not going to unmute myself because, why? You're going to hear me, like, chewing? I don't know.
Edith Platten: (00:52:27) And actually, I mean, being on those sorts of Board calls, I always find that people don't - people often forget to mute themselves. So you do just hear, like, a baby crying, or, you know, a dog barking.
Hannah Simon: (00:52:38) Yeah, I think what we did for that Board meeting -
Edith Platten: (00:52:43) You ended up muting everyone. Yeah. So I wonder if it's better to mute everyone, and then -
Justin Kegley: (00:52:48) So the difference there is that the Board meeting was -
Edith Platten: (00:52:51) A Meeting.
Justin Kegley: (00:52:51) That was a Meeting, not a Webinar. And that was why it was kind of, for me as the host, was like playing whack-a-mole. Because I was trying to - I was trying to mute people. And I couldn't just say, "Mute all" because, for example, we had Russell as the chairman who was speaking, and I didn't want to hit "Mute all" and then prevent him from continuing to talk. So I had to go through the list here and individually mute people.
And often what happens is, if I mute someone, it'll send a little notification to them saying, "You've been muted by the host." And -
Edith Platten: (00:53:25) They don't like it.
Justin Kegley: (00:53:26) Right. And so what I found was, during the Board meeting I was trying to mute people just because I was trying to find out, "Where is that noise coming from?"
And so I was going through the list muting people, and then people would get that notification, and they'd say, "I've been muted by the host. I'm going to unmute myself," and then they would just hop back on.
Hannah Simon: (00:53:41) Yeah.
Justin Kegley: (00:53:43) But again, that's specific to the Zoom Meeting, and not to the Webinar, which is a different thing.
Hannah Simon: (00:53:48) It's appropriate to allow them to unmute themselves, though, because you needed to get a motion and a second, and stuff for that. And people who know how to use Zoom, like Ankie, would unmute real quick, say "Motion," and then re-mute.
Edith Platten: (00:54:03) So that requires people knowing how to use it. Yeah. And not forgetting to do it in the first place.
Hannah Simon: (00:54:07) Not the case for everyone, but -
Edith Platten: (00:54:10) Yeah.
Justin Kegley: (00:54:11) Yeah. And that's definitely a - I don't know whether you want to call it a bug or a feature - but that's definitely an item that I'll address in the video and in the document. I'll say, "This is the difference between a Meeting, and this is a Webinar, and this is where you'll run into issues with one or the other."
Hannah Simon: (00:54:26) That's helpful, too. SoCal has done it when - like, when they begin allowing people in, or when the meeting has started, just for the first couple of minutes, they have an instructional screen up, just a PDF of a few things. Like, "if you have technical issues and you can't figure out, just call me or email me." "We're gonna mute you just because it cuts down on background noise."
"You can, or cannot, unmute yourself," whatever your options are. I think that's helpful too. And if you just give an explanation of why it is that way, I don't think people -
Justin Kegley: (00:54:57) Yeah.
Edith Platten: (00:54:58) I think at the top of the meeting, that's right, Hannah, if you say - "all participants, you'll find you're muted. If you want to ask a question, please do so using the Q & A function." And it's not, it's, you know - "you're muted because of background noise," and it's just easier for everyone to - I think that's fine. Yeah.
Justin Kegley: (00:55:14) Yeah. But definitely showing some sort of informational slide at the top of the meeting or the webinar is definitely a good point.
Hannah Simon: (00:55:21) And you can attach that informational slide or paste your instructions into an email, too, when you send out, like - when you resend the registration link or, you know, the access link.
Justin Kegley: (00:55:36) Yeah.
Yeah. That's a great point.
Okay guys, unless I'm missing anything, we'll release you from this seminar webinar, webinar seminar.
Edith Platten: (00:55:50) Thanks, Justin. That was really helpful.
Mollie Wohlforth: (00:55:52) Thank you so much. This is really helpful.
Hannah Simon: (00:55:55) And I know the Chapters are going to definitely make use of something like this.
Justin Kegley: (00:56:01) Yeah. Thank you guys for persisting and helping me to troubleshoot all of that.
Mollie Wohlforth: (00:56:08) I feel like I learn a lot from watching other people troubleshoot, as well as when I do it myself. I think I learned more from that than watching just a tutorial video. So it's very helpful.
Justin Kegley: (00:56:19) Yeah. The issue with the tutorial videos is that they're all very vague, because - I'm trying to just limit it to what the ICAA needs.
Mollie Wohlforth: (00:56:26) Thanks everybody.
Edith Platten: (00:56:27) Thanks, Justin.
Julie Benton: (00:56:28) Yeah. Thank you.
Hannah Simon: (00:56:28) Everyone have a good week.
Julie Benton: (00:56:31) You too.
Mollie Wohlforth: (00:56:33) Bye.
Justin Kegley: (00:56:34) Bye.
So that's it for our training video. I hope that this is helpful to all the staff members, Chapters, and instructors out there who want to create virtual events.
I can't imagine that I covered absolutely everything that you will encounter in Zoom, particularly in this new, totally digital world that we find ourselves in, but I hope that it is at least a good start.
Thank you so much and take care.